After You Book
Haven't received your confirmation email
Our confirmation emails are sent automatically once payment is received (sometimes it can take about 15 minutes). Your email provider may incorrectly classify a confirmation email as junk mail. Please check junk or bulk mail folders in your email account or view your confirmation email by logging into your account here.
Please direct any questions you have about your booking to the activity supplier, whose details are provided on your confirmation email.
Changing your booking
We can't guarantee that activity suppliers will accept changes or amendments once they have received confirmation of your booking, so please select your activity carefully. Amendments will be allowed at the discretion of the activity supplier and some activity suppliers may charge a change or amendment fee.
To change your booking please contact the activity supplier with your 'Booking ID' and the specific details of your change, and they will advise if it is possible.
More information can be found here.
Rescheduling your booking
Please select your dates carefully because not all activities can be rescheduled. Requests to reschedule are fulfilled at the discretion of the activity supplier and some activity suppliers may apply rescheduling penalties.
Please contact the activity supplier with your 'Booking ID' plus the details of your rescheduling request and they will advise if it is possible.
More information can be found here.
Cancelling Your Booking and Refunds
The transaction fee is non-refundable. The decision to accept cancellations and/or issue refunds is made at the discretion of the activity supplier and some activity suppliers may apply cancellation penalties. We do not require any activity supplier to give a customer refund under any circumstances.
Please contact the activity supplier directly with your 'Booking ID' and the specific details of your cancellation request and they will advise if it is possible.
If you are concerned about cancellation by you or the activity supplier due to weather, sickness or mechanical breakdown, you may want to consider Booking Insurance.
More information can be found here.